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Case Study: Triple O Finance

Tech AGRIM partnered with Triple O Finance, an Australian Credit & Finance organization, to automate manual processes, ensure secure data migration and create a future roadmap and technology strategy for utilizing native cloud solutions.

Client

Triple O Finance is an Australian organization which is into Residential Lending, Commercial Lending and Asset Finance.

Background

The company embarked on a 360° transformation journey of migrating its core solution, from legacy to cloud native digital mortgage and property tax solutions from CoreLogic. Unlike a traditional ETL migration, this exercise emphasized heavily on data migration while ensuring GDPR and PSD2 compliance. A scalable and secure cloud strategy will future proof them and enhance their customer experience roadmap.

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Business Imperative

Triple O Finance was dealing with manual processes. It also lacked integration between lending firm and bank, an interface with credit check firms, and documentation review to name a few. The company reached out to Tech AGRIM to build and transform its processes around customer lending.

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Tech AGRIM Solution

Tech AGRIM carried out a detailed review of Triple O Finance business processes and created a blueprint with respect to Automation, Integration and Future Roadmap.
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Developing interface to manage loan applications from its web presence

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Integration of Triple O Finance CRM with CRM of lending firms and financial institutions

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Development of calculators based on inbuilt logic of counties, states in the region & credit history and other parameters

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UI and UX improvement for mortgage consultants and end consumers

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Creation of future roadmap and technology strategy for utilizing native cloud solutions

Benefits

50%

Reduction in loan processing time due to:

• Simplification of internal processes

• Seamless integration of data between Triple O Finance CRM, Lender CRM and credit check agencies

75%

of cases handled within the first interaction, due to improved customer experience on the web

50%

increase in inbound leads

50%

Defined future cloud native strategy that will lead to potential savings in following areas :

• Technology solution

• Resource head count

Testimonial

Tech AGRIM helped us simplify and streamline our processes which led to a significant uplift in customer experience and our overall business. They are highly experienced professionals and are extremely agile to work with. They customised the solutions as per our business needs. Working with them was a right decision and it helped us embark on a digital transformation journey which has set us on the right path for future business needs.
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Ashish Shrestha
DIRECTOR, Triple O Finance